Tech support is used to getting calls like the following. “Hi, how may I help you?” “Yes, I’ve got a problem?” “What type of problem do you have?” “I have a computer problem.” “What type of computer problem do you have?” “I don’t know, I can’t explain it.” This grates the ire of most tech [...]
Recent Articles
Linkage Problem
After receiving his new computer, the customer called tech support stating he had a linkage problem, because his keyboard was acting strange. He claimed that it kept losing connectivity with pc. The Technician advised him to get setup guide that came with it, and he would walk him through the procedure. After about ten minutes [...]
That is not a cup holder
In the world of technology support there are some things that you just don’t believe until you experience them. Most technicians have heard horror stories, but there’s nothing like your own personalized event to help you realize just how little some end users know about their computers. When you work in a call center you [...]
It’s RAM not ram
One of the difficulties with working with tech support is explaining terms. Particularly explaining terms like POST, BIOS, RAM, ROM, megabyte, gigabyte and things of that sort. The difficulty is also avoiding getting into it in the first place. If a user doesn’t have some basic knowledge of computers, it’s going to be really difficult [...]
